PRIVACY POLICY

Effective Date: March 20, 2026

Website: jayhawkhatco.com

1. OVERVIEW

At Jayhawk Hat Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

2. Information We Collect

We may collect the following information:

- Name

- Email address

- Phone number

- Shipping and billing address

- Payment information (processed securely via third-party providers)

- Website usage data (cookies, analytics)

3. How We Use Your Information

We use your information to:

- Process orders and payments

- Provide hat services and updates

- Respond to inquiries and customer support

- Improve our website and services

- Send occasional updates or promotions (you can opt out anytime)

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties such as:

- Payment processors

- Shipping carriers

- Website and analytics providers

- Only as necessary to operate our business.

5. Cookies & Tracking

Our website may use cookies to:

- Enhance your browsing experience

- Analyze traffic and usage

- Remember preferences

You can disable cookies in your browser settings.

6. Data Security

We take reasonable steps to protect your information, but no method of transmission over the internet is 100% secure.

7. Your Rights

You may:

- Request access to your data

- Request corrections or deletion

- Opt out of marketing communications

To do so, contact us at the email below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

10. Intellectual Property

All content on this website (logos, images, text, branding) is the property of Jayhawk Hat Co. and may not be used without permission.

11. Contact Information

For any questions, please contact us at:

Email: [email protected]

Website: jayhawkhatco.com

REFUND POLICY

Effective Date: March 20, 2026

Website: jayhawkhatco.com

1. OVERVIEW

At Jayhawk Hat Co., we stand behind the quality of our products and services. Please review our refund policy carefully before making a purchase.

2. Product Returns (Hats & Merchandise)

We accept returns under the following conditions:

- Returns must be requested within [7–14 days] of delivery

- Items must be unused, unworn, and in original condition

- Items must include original packaging

Non-Returnable Items:

- Worn or used hats

- Damaged items not due to shipping

- Custom or modified hats

3. Refund Process

We use your information to:

- Process orders and payments

- Provide hat services and updates

- Respond to inquiries and customer support

- Improve our website and services

- Send occasional updates or promotions (you can opt out anytime)

4. Exchanges

We may offer exchanges for:

- Size issues

- Defective items

- Incorrect orders

Subject to product availability.

5. Service Policy (IMPORTANT)

All service-based work is final sale, including:

- Hat shaping

- Cleaning

- Resizing

- Repairs

Once work has begun or been completed:
👉 No refunds will be issued

6. Service Satisfaction

If you are not satisfied with a service, please contact us. We may offer reasonable adjustments, but refunds are not guaranteed.

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

- Contact us within 48 hours of delivery

- Include photos and order details

We will resolve the issue as quickly as possible.

8. Shipping Responsibility

Customers are responsible for:

- Return shipping costs (unless item is defective)

- Proper packaging when sending items back

We are not responsible for lost returns without tracking.

9. Contact Information

For any questions, please contact us at:

Email: [email protected]

Website: jayhawkhatco.com

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JAYHAWK HAT CO.

Premium handcrafted western hats and

professional hat shaping services.

Quality you can trust, backed

by a lifetime warranty.

© 2026 Jayhawk Hat Company. All rights reserved.

Custom Hat Services

Bring your hat back to life with professional steaming, reshaping, and full restoration.

  • ✔ Precision steaming
  • ✔ Custom reshaping
  • ✔ Full restoration
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